Privacy Policy
Last updated: January 2025 8/22/2026
Information We Collect
We collect information directly from you when you use our services, and automatically as you browse our site. The categories below cover what we collect and why.
- Booking details: your name, contact information, travel dates, group size, and any special requests you share when you book or inquire about a tour.
- Newsletter signup: your email address and, if provided, your name and travel interests, used to send the updates you subscribed to.
- Support and contact requests: the information you include when you message us through the contact form, email, or WhatsApp, including your name, email, and the content of your message.
- Account information: your name, email, country, and any profile details you add if you create an account, including preferences you set for future bookings.
How We Use Your Information
We use the information we collect to run and improve the services you've asked for, and for the limited additional purposes below.
- To process your booking, confirm availability, arrange your tour, and communicate with our local guides and partners on your behalf.
- To respond to your inquiries, send booking confirmations, and share practical information about your upcoming trip.
- To send newsletter updates and offers, only if you've opted in, and only until you unsubscribe.
- To understand how our site and tours are used, so we can fix problems and improve what we offer.
- To meet our legal, accounting, and regulatory obligations, including tax and consumer protection requirements in the jurisdictions we operate in.
How We Share Your Information
We do not sell your personal information. We share it only in the circumstances below.
- With the hotels, drivers, guides, and other local partners directly involved in delivering your booked tour, limited to what they need to serve you.
- When required by law, such as in response to a valid legal request from a court or regulator.
- With any other third party, only if you've given us your clear consent to do so.
Data Security
We use industry-standard safeguards, including encrypted connections and access controls, to protect your information from unauthorized access, alteration, or disclosure. No method of transmission or storage is completely secure, so while we work to protect your data, we cannot guarantee absolute security.
Your Rights
Depending on where you live, you have the following rights over your personal information. To exercise any of them, contact us using the details below.
- Access: request a copy of the personal information we hold about you.
- Correct: ask us to fix information that's inaccurate or incomplete.
- Delete: ask us to delete your personal information, subject to any legal retention requirements we're bound by.
- Opt out: unsubscribe from marketing communications at any time, using the link in any email or by contacting us directly.
Contact Us
If you have questions about this privacy policy or how we handle your information, reach us at:
Raj Ceylon Tours
info@rajceylontours.com
+94 11 123 4567
Colombo, Sri Lanka